Video calls

With reduced travel requirements and scheduling flexibility, video calls through ClusterWall allow customers to carry out a series of actions in a convenient way.

ClusterWall - Video calls for retail

Communicate with
your customers

  • Remote service through video call in store, in a multimedia kiosk installed inside the store;
  • Remote assistance in any location, by reading the QR Code (which can be in the shop window, on social networks or inside the store itself);
  • Customer service by video call at home, the customer simply having to save the QR Code and access the ClusterWall when he wants to be answered.
ClusterWall - Communicate with your customers

How it works

1

Information point
with associated QR Code

ClusterWall - Video calls steps

2

Scan the QR Code
with smartphone

ClusterWall - Video calls steps

3

Choose the desired
video call service

4

Remote customer service
via video call

Improving customer
service practices

Providing personalized remote service when and where customers need it is the main objective of PARTTEAM & OEMKIOSKS ClusterWall.

ClusterWall - Advantages of video calls in retail

Access to the service
at any time

ClusterWall - Advantages of video calls in retail

Reduced need
to travel

ClusterWall - Advantages of video calls in retail

Social
distancing

ClusterWall - Advantages of video calls in retail

Convenience for customers
and efficiency for the store

ClusterWall - Advantages of video calls in retail

Responsive system
with easy access

Personalized
customer service

Live shopping: the bridge
between you and your clients

With ClusterWall’s video call functionality, stores can offer a more personal and personalized service, called “one to one” service, where the customer is served by the employee who guides them.

ClusterWall - Live shopping

“One to many”

ClusterWall - Live shopping

“One to one”

ClusterWall - Live shopping

Group live

ClusterWall - Live shopping

Video calls and remote service
in the pharmaceutical sector!

As the use of technologies that support remote video call consultations is increasing, ClusterWall is an essential platform for pharmacists to be able to respond to users in a practical and effective way

  • Remote consultation by video call
  • Prescriptions and order medicines
  • Medical consultation
ClusterWall - Pharmacies video calls

Contact us for
more information

If you have question and are interested in this solution, feel free to contact us. We have a sales team ready to answer your questions.