Video calls
Video calls through ClusterWall allow customers to perform a number of actions more conveniently and flexibly, without employees having to physically go to the customer.
Communicate with
your customers
- Remote service through video call in store, in a multimedia kiosk installed inside the store;
- Remote assistance in any location, by reading the QR Code (which can be in the shop window, on social networks or inside the store itself);
- Customer service by video call at home, the customer simply having to save the QR Code and access the ClusterWall when he wants to be answered.
How it works
1
Information point
with associated QR Code
2
Scan the QR Code
with smartphone
3
Choose the desired
video call service
4
Remote customer service
via video call
Personalized service within everyone's reach!
The multimedia kiosks can work as a Helping Point, to give support to customers in the most diverse commercial areas.
These kiosks can be installed in strategic points of stores or other commercial surfaces, for easy access by clients.
Helping Point
Videocall
Improving customer
service practices
Providing personalized remote service when and where customers need it is the main objective of PARTTEAM & OEMKIOSKS ClusterWall.
Access to the service
at any time
Reduced need
to travel
Social
distancing
Convenience for customers
and efficiency for the store
Responsive system
with easy access
Personalized
customer service
Live shopping: the bridge
between you and your clients
With ClusterWall’s video call functionality, stores can offer a more personal and personalized service, called “one to one” service, where the customer is served by the employee who guides them.
“One to many”
“One to one”
Group live
A new era in customer support
Based on interactive technology, the clusterwall for videocalls installed in multimedia kiosks, improves the experience of each customer through an interactive display capable of identifying customer interactions when the customer looks for support from an employee.
In this way, it will be possible to serve all customers, helping them with any information they need.
Video calls and remote service
in the pharmaceutical sector!
As the use of technologies that support remote video call consultations is increasing, ClusterWall is an essential platform for pharmacists to be able to respond to users in a practical and effective way
- Remote consultation by video call
- Prescriptions and order medicines
- Medical consultation
Videocalls and remote assistance in the hotel sector!
In the hospitality sector, many hotels have several different areas where questions and the need for customer support may arise.
In this sense, the clusterwall for videocalls appears as an ideal solution for these situations, providing remote assistance through videocall in several locations, such as the restaurant area, pool, gym, etc.
Videocalls and remote assistance in hypermarkets and supermarkets!
In hypermarkets and supermarkets, doubts appear regularly in what concerns the different products that the brand offers to all customers.
Clusterwall comes to solve this problem by providing support to all customers through videocalls. Thus, in the presence of a doubt, the customer can access the software, being directed to a call with an assistant that will help him.
Contact us for
more information
If you have question and are interested in this solution, feel free to contact us. We have a sales team ready to answer your questions.
